Shipping & Returns
Shipping Info
Processing Time
All orders are processed within 2-5 business days (excluding weekends and holidays). You'll receive an email with tracking information once your order has shipped.
Shipping Carrier
All orders are shipped via USPS unless otherwise stated in your order.
Packaging
We take care in packaging your order to ensure it arrives safely. We use eco-friendly materials whenever possible.
Order Tracking
Once your order has shipped, you’ll receive a tracking number via email. You can use this to track your order until it arrives.
Note on Delivery Delays
Please note that we are not responsible for delays caused by the carrier, especially during peak seasons or unforeseen circumstances like weather conditions. We recommend checking with the carrier for the most up-to-date information.
Missing or Damaged Items
If your order has a product missing, was incorrect, or arrived damaged, please contact us so we can help resolve the issue.
Lost or Damaged Items
We are not responsible for lost or stolen packages.
Address Accuracy
Please double-check that your shipping address is correct at checkout. We are unable to make changes once your order has shipped.
Refund Policy
Socorro Society carries everything from vintage and reworked garments to mending kits, sewing notions, and patterns featuring original designs. Due to the unique and specialty nature of these items, all sales are final.
We take great care to provide detailed photos and accurate measurements for each item. Photos are considered part of the description, and we encourage you to review them closely before purchasing.
Digital Downloads
All digital products are delivered instantly via email and cannot be returned or refunded.
Order Issues
If there was a mistake with your order (such as receiving the wrong item) or if an error occurred during checkout, please reach out, we want to make it right!
Contact us at customerservice@socorrosociety.com
Damages or Concerns
If there are any issues with your order, please email us within 72 hours of arrival with your order number and a brief description of the issue.
Delivery Issues
Once your order has been shipped, Socorro Society is not responsible for missing, lost, or stolen packages. We also cannot guarantee delivery timelines and are not responsible for carrier delays. These circumstances are outside of our control and are not grounds for a refund.
If you run into any delivery issues, we recommend contacting the carrier directly with your tracking information. We’re always happy to help point you in the right direction if you need support.
Thank you for supporting sustainable, slow fashion and small-batch craftsmanship. Your understanding helps us continue giving new life to loved pieces.
Privacy Policy
To read about our Privacy Policy, click here.
